FAQ for Spirited Navigators’ Custom Itineraries
We are experts in our field and have provided great value to novice and expert travelers all around the world! We have and continue to travel all over the world ourselves, and have a vast amount of experiences and years under our belt. You can count on us because we know that sometimes planning a trip can be dauntingly overwhelming and stressful. We will not only plan your trip but will hopefully inspire and make you a better traveler along the way. We strive for that!
We take continuous training and education to ensure we are always up to speed with the latest offerings of the travel industry. We are proud members of the American Society of Travel Advisors (ASTA), Cruise Line International Association (CLIA), accredited by the International Air and Transport Association (IATA) and Better Business Bureau (BBB).
In addition, we are Certified Specialists with the Switzerland Tourism, Ireland Tourism, Spain Tourism boards, and a National Geographic Journeys Specialist! We are travel partners of Sandals Resort, Disney Cruise Line, Adventures by Disney, Lindblad Expeditions, G Adventures, Globus, and all the major ocean and river cruise liners! So whatever you need help with, chances are we’ve got you covered!
We take great pride in our work. We customize your travel plans that suit your specific interests, preferences and travel style! Looking forward to curating a memorable trip for you!
Our form allows you to select when you would like your itinerary; earliest available date is always one month out. Based on your selected date, we will deliver the final copy accordingly.
Note, we do offer expedited service for a fee of $45 on all our plans. If you select expedited service, we will work closely with you to deliver the final product 2 weeks from your request submission. Although it is very rare, and almost never occurs, should you require revisions, we cannot guarantee a turn around within the 2 week timeframe.
We strive to deliver the highest quality travel plan(s) for you. In order for this to happen, we kindly request that you keep all channels of communication open so that we can become one team when curating the best travel plan for you!
We take all travel planning seriously, and to prepare and deliver highest quality of work, we are only accepting trips that are lined up one month out and beyond. Our customers are very important to us, and to curate your travel plan carefully requires deep focus and attention to details. As a result, we ask that you submit your request as soon as possible.
However, all is not lost! We offer expedited service for a fee of $45 on all our plans. If you decide to use our expedited service, you will get your itinerary within a 2-week timeframe. Just note, we do not take requests that are one week or less.
Absolutely! We have helped many never-traveled individuals before, and we will take great care in curating a trip that is suited just for you to ensure you feel comfortable! Fear not, Spirited Navigators will plan great things for you! You should definitely book one of our custom itineraries! 🙂
Yes, we offer itineraries for special occasions such as Honeymoon and group travel (8 or more people is considered group). Please choose the “Special Occasions/Group Travel” single-select option on our Custom Itineraries page and we will review your form and back to you within 48 hours.
When we custom create an itinerary for you, we will give you the information with regards to the flights (Platinum packages only), accommodations, restaurants, activities, etc. and let you know how you can book them directly. However, if you would like us to take care of the booking, we offer that service on the Platinum package only. Please note, we do not book Flights. We will be more than happy to help you book Accommodations, Transportations, Activities, Tours, and just about everything else for your travel.
That is not a problem at all! Our packages are catered for those who are unsure of where they want to go and also for those who are uncertain of when they would like to go.
Our travel questionnaire will guide you through questions that will tell us the type of traveler you are, what your budget is (no worries if you are unsure at this point), what you are looking for on your trip, amongst many other details. Once you submit the form and complete the payment process, we will review your form in detail and get back to you with some great destinations and timeframe to choose from! So don’t worry at all! No matter what stage of the planning process you are in, we can help!
We understand not everyone wants a day-by-day itinerary and sometimes you are just looking for a list of things to do and the best way to get from points A to B, etc. In such situations, we recommend considering the Basic package or one of the single-select options we offer. Visit our Custom Itineraries page to book the one that is right for you!
With the Premium and Platinum packages, you receive unlimited number of revisions, so we will ensure you are happy with the final results.
The Basic package and the single-select options have very specific questions that can only result in outcomes that will be to your liking. We give you exactly what you are looking for. Therefore, there are no revisions on the Basic package or single-select options.
If you want a single option like booking accommodations or researching flights, etc. check out our single select options on the travel services page.
If you are looking to book two of the single select options, but not the premium nor platinum packages, then you may make two separate single select purchases.
However, if you are looking for 3 or more items, we highly recommend you consider the premium or platinum packages as they may be much better suited for your needs.
Our itineraries are completely customized for each client, therefore, we do not offer our itineraries for viewing for free. If you would like to know more about what our clients have to stay about us, check out the testimonial page. We are super confident you will be happy with our services; we are known to go above and beyond for our clients!
If you are unsure of which package is right for you, please contact us and we will be happy to guide you in the right direction!
There are no hidden fees. Once you fill out the form and go to the complete payment page, you will see a sales tax added to your subtotal.
To make it as simple as possible for our customer, we use PayPal for all our transactions.
We are extremely skilled at what we do and we put in hours and hours of work into every single itinerary we create. We will answer all your questions to ensure you are getting exactly what you want. As a result, we have a strict refund policy on all our itineraries. All itineraries are are non-refundable after 24-hours of placing such order. After that, the client is responsible for the full charges and any changes requested by the client will incur a change fee unless the client is changing a Package selection. For instance, if the client purchases the Basic Package, but later decides to switch to the Premium or Platinum Package, the client will pay the difference in price between the two packages. There is no additional “Change Fee.” Please note, a “downgrade” in service plan only available within the 24-hour window. After 24-hours, there will be no refund of the cost difference.